How To Care For Your New...

Our laser-engraved wood boards are food-safe. 

Most of our customers do not use engraved boards as kitchen tools. Instead, they are used as a display or serving piece. But, just as anything else used regularly, you will see the effects of use. Sharp serving utensils and knives WILL CAUSE COSMETIC DAMAGE. If you want to use an embellished board but protect the embellishment, you can turn the board over and use the back side.  We apply food-safe mineral oil to our embellished finished products. It is recommended that you use food-grade mineral oil, beeswax, or a blend to help protect your board.  Follow the instructions provided on the product you choose.  Some manufacturers also suggest it is acceptable to use vegetable oil, soybean oil, or olive oil. It is best to avoid storing your board in humid or hot places.  This could result in reducing the hardness of the wood.

These recommendations reduce the possibility of your board warping or cracking.  

Helpful cleaning tips.

Hand wash

Always hand-wash your wood cutting board. Never put a wooden board in the dishwasher or submerge it in a sink full of water, as it will warp and/or crack. Use a mild soap and a soft sponge or cloth.   Abrasives WILL cause cosmetic damage to the embellishment.  

After cleaning, allow your board to air dry.  Avoid using electrical appliances to blow-dry the board.  Avoid direct exposure to the sun.

For boards utilized as cutting/carving boards, and protecting an embellished surface is not a concern, you can also:

• Use Kosher salt and lemon or distilled white vinegar. This is used to deodorize your board if it’s stinky.
• Baking soda: This may remove tough stains from your board.

 Engraved coasters are decorated with laser engraving. To maintain them, avoid abrasives, harsh cleaners, and bleach products. Solid wood and slate coasters are durable and easy to care for, usually requiring only warm water for cleaning. A mild dish soap and soft cloth can be used if needed. Wood coasters with bark edges should be handled carefully, as the bark is fragile and can break if dropped or exposed to excess moisture. Use a dry or slightly damp nonabrasive cloth for cleaning. Cork coasters can be cleaned with warm water, mild dish soap, and a nonabrasive cloth. While cork is durable, it may not last as long as other materials. 

Laser-engraved leather and leather-like patches are not conducive to laundering.  Garments with attached patches should be gently hand-washed and air-dried if laundering is essential.  However, there is no guarantee that even this gentle washing will not damage the patch.

Polymer / Coated Slate Pieces / Stained and Painted Pieces

Some of our engraved slate products are coated prior to engraving.  This provides a more distinct embellishment.  This coating renders the item NOT FOOD SAFE.  This coating provides a gloss finish and will generally be found on our slate coasters, address slates, and other slates intended for outdoor use.  

Certain wood stains are not food safe.  If you request a piece to be stained it may render the piece not safe for food.  Additionally, if you request the engraving to be darkened, the stains and paints used will render the piece unsafe for food.

PLEASE KEEP THIS IN MIND IF YOU DECIDE TO ALTER YOUR PIECE LATER

Food Safe Slate Pieces

Charcuterie Boards and other boards intended for food service are not coated with any product.  These items are food safe.  It is recommended that you do not use anything other than a mild soap and non abrasive cloth or sponge to clean these pieces.  These pieces can chip or break, so we recommend care when handling them.  Food safe chalk can also be used on these pieces.  

The laser engraved embellishment on powder-coated painted tumblers is generally very durable and should last the lifetime of the tumbler if cared for properly.  

Our stainless steel tumblers and drinkware are customized using laser engraving and sublimation. The following information applies to all of our drinkware products.

1. Not Dishwasher Safe
Most of our drinkware is not dishwasher safe.

Exception – Select Polar Camel Tumblers:
Some Polar Camel models are dishwasher safe. If using a dishwasher:

• Place the tumbler as far from the heating element as possible 
• Hand washing is still recommended for all lids 

Examples of dishwasher-safe Polar Camel styles include:

• 40 oz. Blush/Ghost Black Travel Mug with Handle & Straw 
• 40 oz. Summer Sage/Ghost Black Travel Mug with Handle & Straw 
• All ION-Plated Ringneck Tumblers with Slider Lid 

Other models may also be dishwasher safe. Please refer to product packaging or online descriptions for details. 

2. Not Microwave Safe
None of our drinkware is microwave safe.

3. Handle With Care
Dropping your tumbler may cause:

• Dents or cosmetic damage 
• Broken lids or components 

Important:
If you hear a rattling sound, the vacuum seal has been compromised, and the tumbler will no longer insulate properly.

We do not offer a warranty on drinkware. However, if you receive a defective product, please contact us immediately so we can assist. Full policy details are available on our website.

Quick Explanation:

• Construction:
  Double-wall tumblers rely on a sealed vacuum for insulation. Prolonged exposure to high heat (like in a dishwasher) can damage this seal, allowing air to enter and reducing performance. 
• Decorative Finish:
  Sublimated designs are applied using high heat. Repeated exposure to heat can cause fading or deterioration over time. 

Detailed Explanation:

Most quality tumblers are made with two layers of stainless steel and a vacuum-sealed air gap between them. During manufacturing:

• The layers are welded together 
• Air is removed through a small opening 
• The opening is sealed to maintain insulation 

Dishwashers expose tumblers to:

• High temperatures 
• Harsh detergents 
• Extended heat cycles 

This can:

• Crack or weaken the vacuum seal 
• Warp the metal, affecting lid fit 
• Damage plastic lids and components 

While not guaranteed, these risks can significantly shorten the life and performance of your tumbler.

To maintain your drinkware:

• Use warm water and mild soap 
• Use a soft cloth or sponge 
• Avoid abrasive cleaners or scrubbers 
• Do not soak the entire tumbler 

For lids and accessories:

• Do not use hot water on plastic lids (may cause warping) 
• Clean straws frequently using a straw brush 
• Straws may be placed in the dishwasher after brushing 

Some lids (screw-on, built-in straw, sip/chug styles) should be:

• Cleaned with warm water 
• Cleaned using a small brush 
• Never placed in the dishwasher 

• All tumbler lids should be hand washed 
• Dishwashers can damage seals, threads, and cause leaks 
• Surfaces are durable but can be damaged by: 
  • Drops 
  • Abrasive contact 

Proper care will help extend the life and appearance of your drinkware.

Lids are made of plastic and are not indestructible.

• Dropping may cause cracking or breakage 
• Replacement lids may be available for some models 

Important:
If your tumbler begins to leak, the issue may not be the lid.

• Dropping the tumbler or dishwasher use can warp the body 
• A new lid may not resolve the issue if the tumbler itself is compromised